Frequently Asked Questions
FAQ
Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: What are your shipping costs?
A: You can view an estimate of shipping costs by viewing your cart. However, final shipping costs will be displayed on the Invoice you see before confirming your order.
Shipping charges are listed below,
Order total - S. charge
$25 $7
$50 $10
$75 $12
$99 $14
$100 $FREE
Q: What methods of payment do you accept?
A: We accept all major credit cards, money order or cashier's check. Our website is SSL secured. Please contact us if you have any questions atSupport@ExquisiteCanes.com .
Q: Do you size canes?
A: Yes, we size canes free of charge. Just e-mail us with the size needed, before or after purchasing the cane with the item # and your full name.
Q: Do you ship to gift recipients?
A: Yes, we can ship directly to your gift recipient. No invoice will be enclosed with the order. Just provide us with the full name and address of the receiver at check out.
Q: How long does it take to process and ship the order?
A: It takes 24-48 hours for your order to be shipped. Once the order is shipped you will receive an e-mail with the delivery confirmation.
Q: Do you ship to PO boxes, APO/FPO addresses?
A: We are sorry, since we use UPS or FedEx only for shipping, we can't ship to PO boxes, APO/FPO addresses. Shipping is limited to the contiguous 48 US states and a physical address and phone # are required to ship all orders.
Q: How is the discount code applied?
A: If you have a discount code, you may enter it at check out to obtain the specified discount.
Q: How do I know what length my cane should be?
A: When a cane is to be used as a mobility aid, it is very important to have the cane properly sized by a professional. If the user does not have a therapist and needs to size it on their own, please refer to the following:
Remove the rubber tip from the cane. If it is tight, a spray of WD-40 may loosen it; twist the tip off rather than pulling it. It will take two people to "fit/measure" a cane. The cane user should be wearing his/her regular walking shoes and standing upright like they normally do (do not stretch). Their arms should hang at their side with a normal bend at the elbow. The friend/helper should place the cane with the handle on the ground on the side the person who will be using the cane. Mark the cane shaft where it touches the middle crease of the user's wrist. The cane should then be cut using a sharp saw (manual or electric with a fine blade). The rubber tip should then be re-attached. Never use a walking cane without a rubber tip to avoid slipping when walking on regular surfaces/floors. A pointed metal Ice tip ferulle should be installed at the bottom of the walking cane when walking on snow/ice or soft squishy ground for stability.
